Last updated: April 18, 2025

1. Introduction

Welcome to Rocky Ridge Rock LLC (“Company,” “we,” “our” or “us“). These Terms & Conditions (“Terms“) govern your access to and use of our websites, mobile applications, physical yard, and any products or services we provide (collectively, the “Services“). By placing an order, scheduling a delivery or pickup, or otherwise using our Services, you agree to be bound by these Terms.

2. Eligible Users

You must be at least 18 years of age and able to enter into a legally binding contract to purchase from us. By using the Services, you represent and warrant that you meet these requirements.

3. Product Information

  1. Natural Variation. Landscape rock is a natural product. Variations in size, color, texture, and weight are inherent and not grounds for return.
  2. Weight Estimates. All tonnage or cubic‑yard estimates are approximations based on industry averages. Final weights may vary.
  3. Availability. Inventory is subject to prior sale. We reserve the right to substitute similar materials or cancel an order with a full refund if a product becomes unavailable.

4. Quotes, Orders & Payment

  1. Quotes. Written quotes are valid for 15 calendar days unless otherwise stated.
  2. Placing Orders. Orders are accepted once confirmed in writing (email, text, or purchase order) and payment method is approved.
  3. Pricing. Prices exclude taxes, environmental fees, fuel surcharges, and delivery charges unless expressly included.
  4. Payment Terms. Full payment is due prior to pickup or scheduling of delivery unless credit terms have been approved in writing. We accept cash, major credit cards, and ACH transfers.
  5. Late Payments. Past‑due balances accrue interest at 1.5 % per month (18 % APR) or the maximum allowed by law, whichever is lower.

5. Delivery & Site Access

  1. Customer Responsibilities. You must provide safe, legally accessible delivery space with adequate overhead and ground clearance. You are responsible for obtaining any required permits or HOA approvals.
  2. Property Damage. We are not liable for driveway, sidewalk, landscaping, or underground‑utility damage resulting from following your delivery instructions.
  3. Dump Location. Once material is offloaded, it cannot be reloaded without an additional service fee.
  4. Delivery Windows. Stated delivery times are estimates. We are not liable for delays due to traffic, weather, or circumstances beyond our control.

6. Pickup Policy

Customers or their haulers must secure loads per state and federal regulations and assume all responsibility for proper transport and weight limits.

7. Cancellations, Returns & Refunds

  1. Cancellations. Orders cancelled at least 24 hours before the scheduled pickup or delivery will receive a full refund, minus any non‑refundable merchant fees.
  2. Non‑Returnable Goods. Once rock is loaded or delivered, it is non‑returnable due to the nature of the product.
  3. Excess Material. We do not buy back or haul away excess material. Removal services may be quoted separately.

8. Limited Warranty & Disclaimers

  1. AS‑IS Sale. All materials are sold “AS‑IS” with no express or implied warranties, including merchantability or fitness for a particular purpose.
  2. No Professional Advice. Information we provide regarding calculations, coverage, or installation techniques is for general guidance only and should not replace professional advice.

9. Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms or the use of our Services shall not exceed the amount you paid for the specific order giving rise to the claim. Under no circumstances are we liable for indirect, incidental, special, consequential, or punitive damages, including lost profits.

10. Indemnification

You agree to defend, indemnify, and hold harmless Rocky Ridge Rock LLC and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, negligent acts, property damage during delivery, or violation of any law or third‑party right.

11. Intellectual Property

All content on our websites, including text, graphics, logos, and photographs, is our property or licensed to us and protected by intellectual‑property laws. Unauthorized use is prohibited.

12. Privacy

Our collection and use of personal information is governed by our Privacy Policy, incorporated herein by reference.

13. Governing Law & Venue

These Terms are governed by the laws of the State of Utah, without regard to conflict‑of‑law provisions. Any dispute shall be resolved exclusively in the state or federal courts located in Washington County, Utah.

14. Changes to Terms

We may modify these Terms at any time. Updated Terms become effective upon posting to our website or other public notice. Your continued use of the Services constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Rocky Ridge Rock LLC regarding the subject matter and supersede all prior or contemporaneous communications.

17. Contact Us

For questions about these Terms, please contact:

Rocky Ridge Rock LLC
123 Granite Way
St. George, UT 84770
Phone: (435) 555‑ROCK
Email: info@rockyridgerock.com