Privacy Policy

Last updated: April 20, 2025

1. Introduction

Rocky Ridge Rock LLC (“Rocky Ridge,” “**Company,” “**we,” “**us,” or “our“) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or otherwise engage with our services and marketing communications (collectively, the “Services“).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect information in the following categories:

2.1 Information You Provide to Us

• • Contact Data – name, mailing address, email address, telephone number.
  • Order & Billing Data – delivery address, payment method (processed via third‑party payment processors), material specifications, order notes.
  • Inquiry Data – questions, survey responses, quote requests, or other communications.

2.2 Information Collected Automatically

When you use the Services, we and our service providers automatically collect certain information from your device:

• • Usage Data – pages viewed, referring/exiting pages, time on site, date/time stamps, clickstream data.
  • Device/Data Log Information – IP address, browser type, operating system, device identifiers, and language settings.
  • Cookies & Tracking Technologies – small files or scripts to recognize your browser, improve site performance, and deliver targeted advertising.

2.3 Information from Third Parties

• • Marketing Partners – demographic or interest‑based data for advertising and remarketing.
  • Analytics Providers – aggregated site and campaign performance metrics (e.g., Google Analytics).

3. How We Use Your Information

We use the information we collect to:

1. 1. Fulfill Orders & Provide Services – process transactions, arrange deliveries/pickups, and manage customer accounts.
   2. Respond to Requests – answer questions, send quotes, and provide customer support.
   3. Improve & Personalize the Services – analyze usage, diagnose problems, and enhance site content and user experience.
   4. Marketing & Promotions – send newsletters, special offers, and promotional materials we believe may interest you.
   5. Advertising & Remarketing – display relevant ads on our site and on third‑party platforms (Google, Facebook, etc.) using cookies and similar technologies.
   6. Security & Fraud Prevention – protect the Services, our customers, and our business from misuse and illegal activity.
   7. Legal Compliance – satisfy legal, regulatory, or contractual obligations.

3.1 SMS Messaging

When you sign up to receive SMS alerts (“Rocky Ridge SMS Alerts”), we collect your mobile phone number along with the date and time you opted in or out. We use this information to send you appointment confirmations, delivery notifications, and special offers. You may receive up to 4 messages per month; message and data rates may apply. To opt out at any time, reply STOP to any message; for assistance reply HELP. You can find our full Terms & Conditions and Privacy Policy here: Terms & Conditions | Privacy Policy.

4. Legal Bases for Processing (EU/UK Users)

Where the GDPR or UK GDPR applies, we rely on one or more of the following legal bases:

• • Contractual Necessity
  • Legitimate Interests (e.g., marketing, network security)
  • Legal Obligation
  • Consent (where required by law)

5. How We Share Information

We do not sell your personal information. We may share it as follows:

1. 1. Service Providers – shipping companies, payment processors, IT hosting, email and marketing platforms, analytics providers—all bound by confidentiality obligations.
   2. Legal Authorities – when required by law or to protect our rights, property, or safety.
   3. Business Transfers – in connection with a merger, acquisition, or asset sale, subject to standard confidentiality safeguards.

6. Cookies & Similar Technologies

We use first‑party and third‑party cookies, pixels, and scripts to operate the Services and for analytics and advertising. You can control cookies through your browser settings and opt‑out mechanisms (e.g., Google Ads Settings, Facebook Ad Preferences, or industry initiatives such as optout.aboutads.info).

7. Your Choices & Rights

Depending on where you live, you may have certain rights:

• • Access & Correction – request a copy of the personal data we hold and correct inaccuracies.
  • Deletion – request deletion of certain data (subject to legal exceptions).
  • Opt‑Out of Marketing Emails – follow the unsubscribe link in our messages or contact us.
  • Do Not Track/Global Privacy Control – we honor browser GPC signals when required.
  • California (CCPA/CPRA) – residents can request disclosure of categories of personal information collected, purposes, and third‑party disclosures, and may opt‑out of “sharing” for cross‑context advertising.
  • GDPR/UK GDPR – EU/UK residents may object to processing, request restriction, or portability of data, and lodge a complaint with a supervisory authority.

To exercise these rights, email privacy@rockyridgerock.com or write to us at the address in Section 11.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No internet or email transmission, however, is ever fully secure.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

10. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn we have collected such data, we will delete it promptly.

11. International Data Transfers

We are based in the United States. If you access the Services from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. and other jurisdictions.

12. Third‑Party Links

Our Services may contain links to third‑party sites not controlled by us. We are not responsible for the privacy practices of such sites.

13. Changes to This Privacy Policy

We may update this Policy occasionally. Revisions are effective when posted with the “Last updated” date. Material changes will be highlighted on our homepage or communicated by email.

14. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Rocky Ridge Rock LLC
Attn: Privacy Officer
500 North 600 West
Cedar City, UT 84721
Email: office@rockyridgerock.com
Phone: (435) 867‑1368
Website: rockyridgerock.com